Terms of Service

1. Billing Policy

All recurring clients are automatically charged on the 1st of each month using the card on file. A valid card must be added during sign-up before dog waste removal service can begin.

• If you sign up mid-month, your card will be charged a prorated amount before your first visit.
• Recurring clients are billed automatically. We do not send manual invoices for recurring monthly service.
• If payment fails and service is skipped, the unpaid balance may be charged on the next successful payment. Service will resume on the next scheduled service day.

2. Payment Method Requirement

All recurring clients must keep an active card on file. Service will not be provided until the initial payment is successfully processed.

3. Entry to the Yard

You will receive a notification the day before your visit and again when your scooper is en route. Please make sure the yard is accessible before your scheduled service. If your dog is marked as aggressive, the scooper will call or text before entering.

4. Aggressive Dog Policy

Dogs marked aggressive must be kept inside with all dog doors closed during service. If we are unable to safely enter the yard, the visit will still be charged. Misrepresenting a dog’s behavior may result in service termination or fines if an injury occurs.

5. Yard Access Issues

If we cannot access your yard due to a locked gate, blocked entrance, unsafe condition, or other access issue, and we cannot reach you, the visit will still be charged.

6. Dog Escape Disclaimer

We make every effort to close gates securely and send a gate-closure photo after each visit. However, it is the customer’s responsibility to secure pets during service. TC Dog Waste Removal LLC is not liable for pet escapes, including escapes caused by faulty gates, broken latches, gaps under fencing, or pre-existing yard conditions.

7. Satisfaction Guarantee

If more than three pieces of waste are missed and photo proof is submitted the same day, we will return at no charge or issue a service credit.

8. Service Cancellation and Rescheduling

To skip or reschedule a visit, you must contact us before your monthly charge is processed. We will do our best to accommodate requests, but rescheduling is not guaranteed. If rescheduling is not possible and you decline service, the visit will be skipped without refund.

To request changes, email info@tcdogwaste.com.

9. Skipped Service Upcharge

If service is skipped or delayed due to unpaid invoices, locked gates, blocked access, aggressive dogs, or other accessibility issues, we may charge an additional fee to cover extra waste buildup. Accounts paused for more than 30 days may require a one-time cleanup before regular recurring service resumes.

10. Yard Size Limits

Standard pricing covers properties up to 1/3 acre. Larger yards may require an additional fee based on size, layout, access, or service time.

11. Long Grass

We recommend mowing your lawn regularly. Tall grass can hide dog waste and reduce the thoroughness of the cleaning.

12. Holidays

If service falls on a major holiday, it may be skipped and resume on your next scheduled service day. You will not be charged an extra holiday fee.

13. Weather Delays

Service may be delayed due to severe weather, unsafe conditions, flooding, lightning, extreme heat, or other conditions that make service unsafe. We will notify you and reschedule as needed.

14. Missed Visits by TC Dog Waste Removal LLC

If we miss a visit due to illness, vehicle issues, routing problems, or other circumstances on our end, we will reschedule within 1–2 days or issue a service credit to your account.

15. Gate Closure Photos

Your scooper will send a gate-closure photo to the phone number on file after each visit to confirm your yard has been secured.

16. One-Time Cleanups

One-time dog waste cleanups are billed at $1 per minute per scooper, with a $45 minimum per scooper and a maximum of two scoopers on-site. You will be charged using the card on file or sent an invoice to the email address provided if no card is saved. The homeowner must be present if no card is on file.

17. Social Media Consent

By using our service, you agree that we may take photos or videos of the yard for marketing purposes, including social media, website content, or advertising. No personal information will be shared. To opt out, contact us by phone or email.

18. Referral Program

Refer a friend and receive $50 cash once the referred client completes and pays for their first full month of service. Unlimited referrals are allowed. The referred client must mention your name at sign-up to qualify.

19. Damage Policy

TC Dog Waste Removal LLC is not responsible for damage to property, landscaping, sprinkler systems, yard décor, gates, latches, hoses, outdoor furniture, or yard fixtures caused by pre-existing issues, poor yard conditions, weather-related factors, or unsafe access conditions. Please make sure your yard is prepared for safe service.

20. Fly Trap Maintenance

Fly traps are checked during service and replaced as needed. We are not liable for pet injury, damage, or illness resulting from pets interacting with fly traps.

21. Non-Compliance

We reserve the right to pause or terminate service if these terms are repeatedly violated, including but not limited to aggressive pets, inaccessible yards, repeated payment issues, unsafe conditions, or failure to provide accurate service information.

22. Customer Responsibility

You agree to inform us of any changes to your pets, yard layout, gate access, hazards, dog behavior, service address, billing details, or instructions that may affect service. Failure to do so may result in additional charges, skipped visits, or interrupted service.

23. Policy Updates

We may update these Terms of Service as needed. Customers will be notified by text, email, or website notice at least 14 days before changes take effect. Continued use of our service after that date confirms acceptance of the updated terms.

24. Privacy Policy

By using our service, you also agree to our Privacy Policy.

25. Force Majeure

TC Dog Waste Removal LLC is not liable for missed, delayed, or interrupted service due to natural disasters, extreme weather, emergencies, utility outages, labor disruptions, government actions, road closures, illness, or other circumstances beyond our reasonable control.

26. Pricing Changes

We may update pricing with at least 14 days’ notice. Continued service after notification confirms acceptance of the updated rates.

27. Equipment Cleaning Using Customer Water Access

Our technicians may use your outdoor water spigot and/or hose to quickly rinse equipment if it becomes soiled during service. This helps maintain sanitation and reduce contamination between yards.

28. Initial Cleanup Policy

Initial cleanups for new recurring clients remain at no extra charge unless the cleanup requires more than 60 minutes. If the first visit exceeds one hour, the remaining time will be billed as a one-time cleanup at $1 per minute beyond the first 60 minutes.

29. Water Use for Sanitizer Preparation

Technicians may use a small amount of your outdoor water to refill sanitizer bottles when preparing the daily deodorizer or sanitizer mix used during your service.

30. Contact

Questions about these Terms of Service can be sent to:

TC Dog Waste Removal LLC
Email: info@tcdogwaste.com
Website: https://tcdogwaste.com