1. Billing Policy
All clients are billed automatically on the 1st of each month using the card on file. A card must be saved to your account prior to your first service.
• If you sign up mid-month, we’ll send a prorated invoice that must be paid before your first visit.
• If a payment method fails and service is skipped, the accumulated amount will be charged on the next successful payment, and service will resume on your next scheduled day.

2. Payment Method Requirement
All clients must keep an active card on file. No service will be provided until the initial payment is received.

3. Entry to the Yard
You’ll receive a notification the day before your visit and when your scooper is on the way. Please ensure gates are unlocked and the yard is accessible. If marked “aggressive,” the scooper will call or text before entering.

4. Aggressive Dog Policy
Dogs marked aggressive must be kept inside with dog doors closed. If we cannot safely enter the yard, the visit will still be charged. Misrepresentation may result in service termination or fines if injury occurs.

5. Yard Access Issues
If we cannot access your yard (locked gate, obstacles, etc.) and cannot reach you, the service is still charged.

6. Dog Escape Disclaimer
We always close gates securely and will send a photo of the gate closure via text from your scooper’s phone. However, you are responsible for securing your pets during service. We are not liable for escapes. This includes gates that are not working properly or have gaps underneath them that allow dogs to escape. It is not the responsibility of TC Dog Waste Removal LLC to block these gaps or secure malfunctioning gates.

7. Satisfaction Guarantee
If more than 3 pieces of waste are missed, and photo proof is provided the same day, we’ll return for free or issue a service credit.

8. Service Cancellation & Rescheduling
If you need to reschedule a visit, you must notify us at least 3 days in advance. While we will do our best to accommodate your request, rescheduling is not guaranteed. If we are unable to move your visit and you choose not to receive service on the scheduled day, the visit will be skipped and will not be refunded. Please email info@tcdogwaste.com for rescheduling

9. Skipped Service Upcharge
If a visit is skipped or rescheduled due to unpaid invoices, additional fees may apply to cover waste buildup. Service paused for over 30 days requires a new one-time cleanup.

10. Yard Size Limits
Pricing covers properties up to 1/3 acre. Larger yards may incur extra fees.

11. Long Grass
Tall grass hides dog waste. We recommend mowing regularly to ensure thorough cleaning.

12. Holidays
If service falls on a major holiday, it will be skipped and resume on the next scheduled day with no extra charge.

13. Weather Delays
Severe weather may delay service. We’ll reschedule and inform you ASAP.

14. Missed Visits by Us
If service is missed due to illness, vehicle issues, or other disruptions, we’ll try to reschedule within 1–2 days. If not, we’ll credit your account.

15. Gate Closure Photos
Gate closure pictures will be texted directly to the phone number on file from your scooper’s personal number after each visit.

16. One-Time Cleanups
Charged after completion via Square Tap to Pay, cash, or card on file. Homeowner must be present if no card is on file.

17. Social Media Consent
By using our service, you consent to us taking photos/videos of your yard for marketing purposes (no personal info will be shared). To opt out, notify us via email or phone.

18. Referral Program
Refer a friend and receive $50 cash after the referred client completes and pays for a full month of service. Unlimited referrals allowed. The referred client must mention your name at sign-up to qualify.

19. Damage Policy
We’re not liable for damages to yard fixtures or property due to pre-existing issues, weather, or client equipment. Please secure your yard before service.

20. Fly Trap Maintenance
Fly traps are checked monthly and replaced as needed. We are not liable for any injury to pets caused by these traps.

21. Non-Compliance
We reserve the right to end service if policies are consistently violated (e.g., payment issues, aggressive pets, inaccessible yards).

22. Customer Responsibility
Notify us of changes to your yard, pet count, gate access, or hazards. Failure to do so may disrupt service or result in additional fees.

23. Policy Updates
Policies may change. You’ll be notified at least 14 days in advance via text, email, or posted updates. Continued use implies agreement.

24. Privacy Policy
We respect your privacy and never share your info without permission.

25. Force Majeure
We are not responsible for missed service due to natural disasters, extreme weather, or other events beyond our control.

26. Pricing Changes
We may adjust pricing with 14 days’ notice. Continued service after that indicates your acceptance.