Questions About TC Dog Waste Removal?
Dog Poop Pickup FAQ
Have questions about recurring dog waste removal, one-time yard cleanups, billing, gates, pets, or add-on services? Here are the most common questions we get from customers across Gilbert, Queen Creek, Mesa, Chandler, San Tan Valley, Tempe, Casa Grande, Florence, Coolidge, and nearby Arizona communities.
How does dog waste removal billing work?
We bill on the 1st of every month for recurring dog poop pickup service. A card must be on file to keep service active. If you start mid-month, your first invoice is prorated.
One-time cleanups are charged at a minimum of $45.00, billed directly to the card on file, before your visit.
Do I need to be home for dog poop pickup service?
No. As long as your gate is unlocked and our team can safely access the yard, you do not need to be home. After service, we send a gate-closure photo so you know your yard was cleaned and secured.
Can my dogs be outside while you clean the yard?
Friendly dogs can usually stay outside during service. For safety, aggressive or nervous dogs should be brought inside before we arrive. We love dogs, but we also want every visit to be safe for your pets and our scoopers.
What areas in Arizona do you service?
TC Dog Waste Removal serves much of the East Valley and South Valley, including Gilbert, Queen Creek, Mesa, Chandler, San Tan Valley, Tempe, Ahwatukee, Sun Lakes, Florence, Coolidge, Casa Grande, Scottsdale, and South Phoenix.
What if I need to reschedule my poop pickup service?
Please use https://tcdogwaste.com/customerportal to reschedule or cancel service at least 24 hours in advance and we’ll update your visit. Same-day reschedules may not be possible depending on your area.
What if I forget to unlock my gate?
If your gate is locked or we cannot safely access the yard, we will skip the visit and resume service on your next scheduled cleanup day. Missed visits due to locked gates or unsafe access are not refundable.
What if you miss a pile?
Let us know within 24 hours and we will make it right. Our goal is reliable, high-quality dog waste removal every visit.
Do you offer one-time dog poop cleanups?
Yes. One-time yard cleanups are available for customers who need help before a party, move-out, rental turnover, landscaping appointment, or after dog waste has built up over time.
Is there an extra fee for large initial cleanups?
Sometimes. Yards with heavy buildup may require a one-time initial cleanup fee if the service takes significantly longer than a normal visit. This is billed as $1 per minute per scooper on site, given the first visit takes more than 60 minutes.
Do you offer commercial dog waste removal?
Yes. We provide commercial pet waste removal for apartments, HOAs, dog parks, community spaces, rental properties, and other commercial areas. Contact us for a custom quote.
What add-on services do you offer?
Add-on services include deodorizer, sanitizer, fly trap maintenance, and front yard pet repellent. These services help reduce odor, bacteria buildup, flies, and pet waste problems around your property.
How do deodorizer and sanitizer work?
Deodorizer is sprayed after service to help neutralize dog waste odors. Sanitizer is applied to help disinfect outdoor areas and reduce harmful bacteria buildup, especially during hot Arizona months.
Do you clean front yards or just backyards?
We can clean both. Standard recurring pricing focuses on backyard service, but front yard cleanup is included with our front yard pet repellent add-on.
Is there a contract or long-term commitment?
No. TC Dog Waste Removal does not require long-term contracts. You can cancel anytime with proper notice before your next scheduled service.
Can I get a quote before signing up?
Yes. Use our instant quote tool or call us and we will help you choose the best dog waste removal plan based on your location, number of dogs, yard size, and service frequency.
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info@tcdogwaste.com
(480) 253-9074
Serving the East Valley and surrounding Arizona communities.
Monday - Saturday, 7:00 am - 6:00 pm
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