Privacy Policy

1. Information We Collect

We may collect personal information when you request a quote, sign up for service, contact us, use our website, or communicate with TC Dog Waste Removal LLC.

Information we may collect includes:

• Full name
• Email address
• Phone number
• Service address
• ZIP code and service-area information
• Pet details, including pet name, breed, birthday, behavior, or relevant medical concerns
• Gate codes, yard access notes, or service instructions
• Billing and account details needed to manage service
• IP address, browser data, device data, cookie data, and website analytics information

Payment details are securely handled by Jobber or our payment-processing partners. We do not directly store or process full credit card numbers on our website servers.

2. How We Use Your Information

We use your information to provide, manage, and improve our dog waste removal services.

• Schedule and manage residential or commercial pet waste removal services
• Create quotes, service plans, invoices, and customer accounts
• Send service reminders, route updates, gate-closure photos, and account messages
• Respond to customer questions, service requests, or support needs
• Process billing, payment updates, and account changes
• Deliver marketing offers, promotions, and updates when you have opted in
• Improve our website, advertising, customer experience, and service quality
• Protect our business, customers, employees, and website from misuse or security issues

3. Tools and Platforms We Use

We may use trusted third-party platforms to operate our website, automate communication, manage customers, process payments, and improve marketing performance.

• Jobber – scheduling, service tracking, invoicing, and secure billing
• Go HighLevel – communication, forms, customer management, and website tools
• Zapier – automation between business systems
• Google Analytics – website traffic and performance insights
• Google Ads – advertising, conversion tracking, and remarketing when applicable
• Meta/Facebook Ads – advertising, retargeting, and campaign measurement when applicable

4. Data Sharing and Privacy

We do not sell or rent your personal information. We may share limited information with trusted service providers only when needed to operate our business, deliver service, process payments, send communications, run analytics, or maintain our website.

These providers are expected to use your information only for the services they provide to us and not for unrelated marketing purposes.

5. Employee Access and Confidentiality

Certain TC Dog Waste Removal LLC team members may access customer information when needed to provide service, manage routes, handle support, or complete administrative tasks. Team members are expected to protect customer information and use it only for legitimate business purposes.

6. Security

We use reasonable administrative, technical, and organizational safeguards to help protect customer information. Our website uses HTTPS encryption, and we rely on trusted vendors for secure billing, account management, and data storage.

No website, app, or online service can guarantee complete security, but we work to limit access to personal information and protect it from unauthorized use.

7. Cookies, Pixels, and Tracking

Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our site, improve website performance, measure advertising results, and show more relevant ads.

These tools may collect information such as pages visited, buttons clicked, browser type, device type, approximate location, referral source, and interactions with our website.

You can manage or disable cookies through your browser settings. You may also adjust ad personalization settings through platforms such as Google or Meta/Facebook.

8. SMS/Text Communications

By providing your phone number, you consent to receive text messages from TC Dog Waste Removal LLC related to your quote, service, scheduling, reminders, account updates, promotions, or customer support.

You may opt out of text messages at any time by replying STOP. Message and data rates may apply. Message frequency may vary based on your service activity.

9. Email Communications

We may send service emails, quote follow-ups, account updates, reminders, promotional offers, and newsletters. Marketing emails may include tracking technology that helps us understand open rates, clicks, and customer interest.

You can unsubscribe from marketing emails using the unsubscribe link included in our emails or by visiting our email preferences center.

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete the information when appropriate.

11. External Links

Our website may link to third-party websites, forms, payment processors, scheduling systems, review platforms, or social media pages. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before sharing information.

12. Access, Correction, and Deletion Requests

You may request access to, correction of, or deletion of your personal information by contacting us at info@tcdogwaste.com. We will review reasonable requests and respond in accordance with applicable law.

13. California Privacy Rights

If you are a California resident, you may have rights under California privacy laws, including the right to request information about the categories of personal information we collect, request deletion of certain information, and opt out of certain types of data sharing where applicable.

TC Dog Waste Removal LLC does not sell personal information. To submit a privacy request, contact us at info@tcdogwaste.com.

14. Email Preferences

You can update your email preferences or unsubscribe from marketing emails by visiting our Email Preferences Center.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the “Last Updated” date above. Continued use of our website or services after changes are posted means you accept the updated policy.

16. Contact Us

For questions about this Privacy Policy or your personal information, please contact us:

TC Dog Waste Removal LLC
Email: info@tcdogwaste.com
Website: https://tcdogwaste.com